UTS is currently seeking a Help Desk Analyst for a great Client in Overland Park, Kansas. This Client has excellent benefits including: Medical and Dental coverage, 401k with matching of 5%, education reimbursement, full private gym, and more. They have a casual working environment and the IT department has a family feel.

 

Duties for this position: 

1. This person will be responsible for interacting on the phones along with being desktop support.
2. Must have an understanding and active approach for sense of urgency with the customers.
3. Will be measured on timely and correct follow up on all tickets received.
4. Must be a personable on the phone and be able to be an active listener.
5. Have excellent communication skills.
6. Ability to trouble shoot and prioritize without affecting the end user.

 

Skills Desired: 

1. Experience with Outlook and Active Directory.
2. Experience with MS Office.
3. Experience with back-up solutions. They are currently using Datasafe and are going to Commvault.
4. Have a working background in Citrix.
5. Familiar with Dell Computers and products.

 

Nice to Have Skills: 

1. Knowledge of Data Transmission Network.
2. Knowledge of Agris.
3. Knowledge of Right Angle.

 

UTS is an industry leader in IT staffing and was named a Top Area Information Outsourcing Firm in 2011 by the Kansas City Business Journal. Since opening our doors in 1998 we have been passionate about delivering world-class service and value to our clients. Our clients want the best candidate at the most reasonable rate within a set timeframe. And that's precisely what we provide them. But we go even further - our consultant retention program gives our clients that added comfort our people will perform well and finish the project. Please visit advantagetech.net to learn more about our culture, benefits, and career opportunities. 

 

Type of candidate - U.S. Citizen, EAD, Green Card

 

 

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